Frequently asked questions.
"PYO" how it works:
1. Browse the file library for all the fabulous options available.
2. Take note of the codes of prints you like.
3. Choose which garments/sizes you would like from which prints.
4. Purchase the pre-order deposit for $25 per print (regardless of what you what made from it)
5. Upon checkout, in the notes section, list the items you would like and with what prints.
6. I will email to confirm choices and any questions.
7. Fabric is ordered when the pre order closes and takes approximately 2 weeks to ship to me.
8. I will check it all on arrival and then send invoices for your items minus any deposits paid.
9. Items are made and sent to you!
What is "GWM" clothing?
GWM clothing is clothing that has been designed in a way that helps it to fit over several regular clothing sizes. For example, in regular clothing you would move through sizes 1, 2 and 3. But in GWM clothing, one item can be sized 1-3yrs.
This is done in different ways for different items but the main points that allow this to happen are:
-Designs that can be worn as relaxed fit and slim fit
-Stretchy knit fabrics
-Foldable arm and leg cuffs that can be shortened or lengthened as needed
-Drawstrings to shorten or lengthen torso height
-Snaps to shorten or extend straps
The clothes are more expensive than I'd normally pay in some stores, why is that?
All the clothing is handmade by me, each piece takes at least a couple of hours. High quality, natural fabrics aren't cheap! All fabric used is 95% cotton, 5% spandex to give a great stretch and recovery (won't stretch out). These items will last significantly longer than most regular sized items due to the quality of fabric as well as the GWM aspect.
How long will my custom order take?
Please allow up to 14 days for custom orders to be made and sent. Time will depend on amount of current orders but will often be sent or available for pickup within one week.
How do I use and store tallow balm and soap?
Tallow balm needs to be stored out of direct sunlight. It will melt if allowed to get too warm. Use anywhere on the body that needs some extra care! Great for dry skin patches and itchy skin!
Tallow soap needs to be kept dry between uses to prolong its life. The soap is all natural so there is no hardeners or preservatives in it. If left constantly wet, it will soften too much and will be used up a lot faster than it should!
How do I wash the reusable products?
Pads - Rinse in cold water. You can store rinsed pads in a wet bag until the end of your cycle or pop in with your regular laundry. Machine or hand wash warm or hot with good detergent for best results. Tumble dry low or line dry thoroughly. It may be helpful to wash in a mesh wash bag, particularly smaller pads. Do not use fabric softener as it can affect absorbency. You can occasionally add stain remover if it is needed but do not soak in it for an extended period as it can affect the waterproof layer of the pads.
Breast pads - No need to rinse, just pop in a mesh wash bag and wash with regular laundry. Tumble dry low or line dry thoroughly. Do not use fabric softener as it can affect absorbency. You can occasionally add stain remover if it is needed but do not soak in it for an extended period as it can affect the waterproof layer of the pads.
Pee cloths - Rinse when able and store in wet bag until you are able to machine or hand wash. Wash warm or hot with good detergent for best results. Tumble dry low or line dry thoroughly. Do not use fabric softener as it can affect absorbency. You can occasionally add stain remover if it is needed but do not soak in it for an extended period as it can affect the waterproof layer of the cloth.
Food covers - Wipe clean as necessary. When needed, can be machine washed. Tumble dry low or line dry. You can occasionally add stain remover if it is needed but do not soak in it for an extended period as it can affect the waterproof layer of the cover.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.